Amazon Connect Wisdom now supports Microsoft SharePoint Online
Amazon Connect Wisdom now enables agents to receive knowledge recommendations from PDF, Word, HTML, and text documents stored in Microsoft SharePoint Online. In addition to existing connectors for Salesforce, ServiceNow, and Zendesk, companies that use SharePoint to store information such as policies and product information can now use Microsoft SharePoint Online with Wisdom. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they need to help solve customer issues, and help improve agent productivity and caller satisfaction.