Amazon Connect Customer Profiles now supports profile search using multiple search terms through the API
Companies using the Amazon Connect Customer Profiles APIs for custom agent applications and automated interactions (e.g., IVR) can now search for profiles using multiple search terms, making it easier to find the right profile. Using the enhanced SearchProfiles API, customers can search for profiles using up to 5 terms to narrow down or expand search results. For example, when dealing with common names, you can narrow your search results to one profile by searching for profiles that match more than one term such as phone number, and name. As another example, when uncertain on the search term that matches a specific profile, you can expand search results to all the profiles matching any of the terms provided such as phone number, name, or social security number.