Amazon Connect Customer Profiles now surfaces additional customer information in the Amazon Connect Agent Application

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Amazon Connect Customer Profiles now enables agents to see additional customer information stored in Customer Profiles in the Connect Agent Application, enabling them to further personalize customer interactions and resolve their problems. For example, admins at retail companies can now add reward points information to profiles, and enable agents to inform customers of points redeemable […]


AWS ParallelCluster 3.3: multiple instance type allocation and other top requested features

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AWS ParallelCluster 3.3 is now generally available and introduces a new feature for compute resource optimization. With this new feature, you can map a compute resource to a list of Amazon EC2 instance types with an allocation strategy to optimize compute capacity for your HPC jobs. Other features include updates that support dynamically mounting shared […]