Amazon Connect launches granular access controls for real-time metrics
Amazon Connect now provides the ability for contact center administrators to apply granular access permissions to real-time metrics available in the Amazon Connect UI using resource tagging and tag-based access controls. This new capability enables customers to define who is able to see real-time metrics for specific users, queues, and routing profiles. For example, you can tag users with Team:Compliance and then only enable the Compliance team manager to see real-time metrics for these users.